Get the technical support you need to prevent losing valuable time and money
When your website is down, and you ring your hosting provider for support, the last thing you want to hear is; “Your call is important to us. Please continue to hold…”.
Not only is this frustrating, but it is costing you valuable time and money.
Every minute your website is down, you lose out on sales opportunities, customer retention, staff productivity and there is potential damage to your reputation. Imagine how much you would lose if your website was unavailable for one, two, three hours, or even longer?
Investigate and understand your hosting platform – is it holding you back?
As your online business grows, it is important your web hosting grows with you, to continue to meet your requirements.
It is crucial your hosting platform can cope with high website traffic, particularly during peak times such as marketing campaigns, sales, auctions, or events.
Choosing a scalable web hosting platform gives you the flexibility to increase and decrease your cloud performance as and when you need it, quickly and efficiently. Our Ecommerce Fully Managed hosting solution is tailored exactly to what you need, when you need it, so that you don’t pay over the odds.
Can you rely on your hosting provider responding immediately with expert engineer support?
Often, we have clients come to us after being let down, yet again, by complete lack of support from their hosting provider.
We understand their frustration of being put on hold or getting through to someone who can’t fix the issue (or even understands the issue!).
That’s why when we say we provide 24/7/365 expert engineer support, we mean just that. Every time you call, you will be put through to a member of our engineering support team, who will be able to assist with your issue.
When it comes to you growing your online business, you need to choose a web hosting company which not only meets your business requirements, but also becomes an extension to your team, alleviating pressure, and frustrations so you can focus on what you need to.
Here are some key components you should look for when it comes to web hosting support:
24/7 Operational Support
It’s great hearing “24/7 Operational support”, but if your server goes down at 4am on a Bank Holiday, can you really expect it to get fixed?
With HA the answer to that is yes!
If your web hosting provider isn’t committed to providing 24/7/365 support, you could find yourself waking up to an unpleasant surprise and massive headache.
Automated Monitoring and Alerting
It shouldn’t be down to you to find out there’s an issue with your website.
Our 24/7/365 advanced automated monitoring and alerting systems are in place to ensure we know of any issues that may arise, and an engineer is on hand ready to react.
Our secure web hosting gives you peace of mind your website is in safe hands, letting you sleep peacefully, enjoy some much-deserved time off, or focus on your business goals.
Honest communication
Many companies are caught out with hidden overhead costs or missed deadlines.
Transparency is key. There’s nothing worse than not being told something is going to cost more or take longer than you expected!
We work as an extension of our client’s teams, having honest and transparent discussions, tailoring our solutions exactly to what they need.
This is how excellent work gets done and client relationships prosper!
If you’d like to speak to us to talk through a tailored solution that works for you, give us a call or email us.